Quality: the Jurassic Park experience.

were as frosty as the day and the mood in the ward was one of misery. My father later moved to another ward where there was no statement about quality but an air of happiness and purposefulness. As I sat by my father's bed the man in the next bed asked for a cup of tea. There was some gentle banter about not being the proper time for tea, and the man ended the exchange by saying that it was, after all, his birthday. Within two minutes he had a cup of tea, a piece of cake with a candle in it, and a homemade birthday card signed by four of the nurses.